A strategy for documenting lessons learned and good practices in a software development company

Abstract

Many organizations have opted for tools that offer them a competitive advantage or allow them to carry out their processes more efficiently to improve their services or products. One of the tools that have taken importance in organizations is the documentation of good practices or lessons learned, this with the benefit of learning from past experiences enabling the creation of new useful knowledge in new methods or processes. Given the need for improvement that organizations have, the objective of this paper is to propose a strategy that facilitates the capture of lessons learned and good practices in a software development company. Due to the situation existing in the study organization, a methodology was developed and implemented that included identifying experts in the organizational processes; design a structure that facilitates the capture of lessons learned and good practices; and implement the structure designed in the employees of the organization. As a main result, the record of successes, failures or experiences that allowed the creation of good practices and lessons learned was obtained, being useful for the improvement of work activities within the study organization.