Diagnosis of Job Satisfaction and Commitment: A Case Study in a Restaurant in Culiacán, Mexico

Abstract

In Mexico, the relationship between job satisfaction and organizational commitment has been scarcely studied, limiting the development of effective strategies in workplace settings. This study aimed to evaluate how job satisfaction influences employees’ organizational commitment in a restaurant located in Culiacán, Sinaloa. A quantitative, non-experimental, and cross-sectional approach was used. The sample consisted of 70 employees who completed structured questionnaires. The analysis included descriptive statistics, chi-square independence test (X²), exploratory factor analysis (EFA), and confirmatory factor analysis (CFA). The EFA identified two components that explained 57.32% of the total variance. The Kaiser-Meyer-Olkin (KMO) sampling adequacy index was 0.851, and Bartlett’s test of sphericity was significant (χ² = 504.971, p < 0.001), supporting the factorial validity. The CFA confirmed a positive correlation between job satisfaction and organizational commitment, with acceptable fit indices (CMIN/DF = 2.346, RMSEA = 0.140, CFI = 0.722). It is concluded that fostering job recognition and professional development opportunities may enhance organizational commitment. The study highlights the importance of promoting workplace environments that prioritize employee satisfaction as a means to improve well-being and talent retention.